FAQs

How do I know my order is confirmed?

You should receive an email confirming your order within 30 minutes of placing an order online. In the unlikely case you have not received a confirmation please email us at support@radmadbad.com

What is the processing time for each order?

• Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

When will my order be shipped?

We start processing order within 24 hours of receiving the same. Orders are shipped out within 1-3 days of receiving them.

When will I receive my order?

Delivery times do not include Saturday, Sunday or Holidays.

Is there a delivery charge on my order?

We charge a delivery fee of Rs. 50 on all orders below Rs. 500.

I entered the wrong address. What do I do?

We will deliver the products ordered by you to the shipping address that you transmit at the time of your order. If the shipping address on the order is incorrect, R.M.B! will not be held liable. Please ensure that you check that the shipping address is correct prior to placing your order.

How do I track my order?

You will receive an email with the tracking number and details of the service provider as soon as your order has been shipped. You can also track your order on our website by simply logging in and visiting the track order section. Please note, the package may not be trackable until the shipment has been picked up and scanned by the carrier.

What if my order is lost in transit?

The customer is entitled to a complete refund, including shipping charges, if the product is lost in transit.

How do I cancel the order that I have placed?

RAD. MAD. BAD! allows you to cancel your purchase at any point before it is packed and shipped out from our warehouse. This typically happens within 12 hours of receipt of your order.

How does my RAD. MAD. BAD! order reach me?

All RAD. MAD. BAD! orders are dispatched through reputed and trusted 3rd party logistic companies like Delhivery, Ekart, Ecom express,and Xpress bees.

How can I get my order delivered faster?

RAD. MAD. BAD! guarantees that every order we dispatch is delivered within the fastest time possible. At this point , we do not have any provisions available to expedite the order delivery. However, if we do offer an expedited delivery service at any point of time, and your area pincode is serviceable, RAD. MAD. BAD! will communicate the same with you if necessary.

A product I want is 'Out of Stock.' what does that mean?

An item is marked 'Out of stock' when it is not available for dispatch at our warehouse at the moment; In such cases you will not be able to purchase that particular item till stocks are replenished.

What happens if my money deducted from my debit card/credit card/Net banking/UPI and the order does not get placed?

In case there is an issue with online payment and your card was debited even though the order wasn’t successfully completed, please be informed of the following:

• Please check your bank/credit card account - Has it been debited ? If yes, your transaction is normally rolled back within 7 business days.
• The time taken for a reversal can vary from bank to bank and we unfortunately won't be able to expedite this from our end. Please check with your bank for more details.
• In case we receive the money from a failed order, we will initiate refund within 2 business days of your request.
• You can expect the amount to be credited according to the following timelines: A. Net-Banking - 7 to 14 Banking Days. B. Debit Card /Credit Card/UPI - 7 to 14 Banking days.

How can I place a bulk order on RAD. MAD. BAD!?

Please contact our customer support on support@radmadbad.com.

How do I cancel my order?

As we aim to ship your order as quickly as possible, we regret that it is usually not possible for us to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details prior to submission, especially the billing and shipping address. In case you’d like to cancel your order almost as soon as you’ve placed it, kindly contact support@radmadbad.com and we will try our best to cancel the order for you. However, we won’t be able to help you if your order has been shipped.

I’ve ordered the wrong size; how do I replace it?

Shit happens, but we can help you sort it out. If you realise, you’ve ordered the wrong size before the product has left our warehouse, please write to support@radmadbad.com and we will help you with the right size. However, we cannot help you if your order has already been shipped.

I’ve received a damaged product. What do I do?

All our products go through strict quality checks before they are shipped to you. Yeah, we’re RAD like that! However, if you do receive a damaged product, please write to us on support@radmadbad.com within 24 hours of receiving the package. Our team will help you out.

How do I exchange or return a product?

At Rad.Mad.Bad! hygiene is of utmost importance. And for this reason, we do not accept returns. We can however exchange your product under the following circumstance:

You received a damaged product and our customer care team confirms the same after speaking with you.

Please note, we do not issue refunds

When can my request for an exchange be declined?

We cannot initiate an exchange under the following conditions:

• Product is damaged due to misuse/overuse
• In case of damaged product, if the product is returned without original packaging including, price tags, labels, original packing and other accessories or if original packaging is damaged
• In case of a size issue, that is, you ordered the wrong size
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If the request is initiated after 1 business day of order delivery