How do I cancel my order?
As we aim to ship your order as quickly as possible, we regret that it is usually not possible for us to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details prior to submission, especially the billing and shipping address.
In case you’d like to cancel your order almost as soon as you’ve placed it, kindly contact firstname.lastname@example.org and we will try our best to cancel the order for you. However, we won’t be able to help you if your order has been shipped.
I’ve ordered the wrong size; how do I replace it?
Shit happens, but we can help you sort it out. If you realise, you’ve ordered the wrong size before the product has left our warehouse, please write to email@example.com and we will help you with the right size. However, we cannot help you if your order has already been shipped.
I’ve received a damaged product. What do I do?
All our products go through strict quality checks before they are shipped to you. Yeah, we’re RAD like that! However, if you do receive a damaged product, please write to us on firstname.lastname@example.org within 24 hours of receiving the package. Our team will help you out.
How do I exchange or return a product?
At Rad.Mad.Bad! hygiene is of utmost importance. And for this reason, we do not accept returns. We can however exchange your product under the following circumstance:
You received a damaged product and our customer care team confirms the same after speaking with you.
Please note, we do not issue refunds
When can my request for an exchange be declined?
We cannot initiate an exchange under the following conditions:
- Product is damaged due to misuse/overuse
- In case of damaged product, if the product is returned without original packaging including, price tags, labels, original packing and other accessories or if original packaging is damaged
- In case of a size issue, that is, you ordered the wrong size
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If the request is initiated after 1 business day of order delivery